Head of Publishing Operations

Head of Publishing Operations

Position Summary:

Client, a leading scholarly and professional society based in Washington, DC, with a large publishing program of journals, books, and online solutions for scholars and students, is looking to appoint a Head of Operations for its publishing organization.

The position reports to the Chief Publishing Officer (CPO) and assists the CPO in driving execution of the association’s publishing strategy and aligning efforts between the publishing organization and the broader association.

The Head of Publishing Operations will oversee core operational capabilities and processes across the publishing organization, manage key projects aimed at improving execution against the publishing strategy, ensure alignment across the various publishing functions, and liaise directly with stakeholders across the association to make sure we positively impact our customers.

The ideal candidate has extensive experience managing and improving operational programs at large non-profit publishing organizations, including aligning execution between product and technology teams in support of ambitious growth agendas.


  • Manage the performance of the assigned production teams of Client in line with the strategy of the publishing office.
  • Provide operational and project management support to the Product Management organization, in relation to planning and execution of new product development efforts with internal and external development partners.
  • Establish and manage service level agreements between key departments for those products and processes that are essential to deliver on the publishing strategy and Client’s strategic plan.
  • Lead major operational projects across various functional areas.
  • Establish and manage an overall reporting structure to guide operational performance against objectives.
  • Manage performance and output of external contractors, suppliers, and offsite staff.
  • Oversee professional development of operational staff to support growth and improve outcomes in line with the publishing strategy.


  • Bachelor’s degree required. Master’s degree, particularly MBA, strongly preferred. Demonstrated commitment to ongoing professional development required.
  • Minimum of 10 years of senior management experience in an organization with digital content solutions, managing large teams of professional staff and subject matter experts.
  • Minimum of 5 years of experience working in scholarly, non-profit organizations and/or industry associations in the scholarly publishing field.
  • Demonstrated experience in improving customer outcomes by overseeing large-scale projects and initiatives across multiple functional areas and/or departments (including Finance, Technology, Product, Sales, and Marketing).
  • Proven experience in establishing, maintaining, and optimizing content processing and quality control processes for digital content.
  • Proven experience managing external partners, vendors, and contractors.
  • Experience in supporting and serving volunteer governance members, boards, and committees is a plus.
  • Exceptional problem-solving, analytic, and critical-thinking skills.
  • Strong interpersonal, collaborative, and supervisory skills. Strong writing and oral communication skills including presenting outcomes to executive-level stakeholders.
  • Advanced experience with product and project management software tools.
  • Advanced experience with Microsoft Office Suite.
  • Experience with content management and production systems.
  • Experience with online and remote collaboration software and tools.
Jim Conley or Kristi Johnston or John Tagler

Company’s mission is to help investors reduce their risk of loss and increase their profits in all economic climates by providing:

  • Financial newsletters and trading services that provide clear “buy” and “sell” signals to investors in virtually every segment of the investment markets.
  • 100% unbiased, conflict-of-interest-free, and award-winning team.
  • Ratings-based Stock Market Heat Maps and analytical tools that guide investors to the highest quality stocks on the market.

Position Summary:

The Publisher is responsible for all aspects of product strategy, including research and development, financial performance, delivery, and market positioning.


  • Direct and coordinate activities of editorial, marketing, product development, and/or analysis either personally or through subordinate managers.
  • Develop and revise business plans for product line, including financial, marketing, and editorial short- and long-range goals.
  • P&L accountability.
  • Establish industry networks and contacts as needed to maintain competitive positioning of products in the marketplace.
  • Conduct market research and identify and track market trends in the industry.
  • Collaborate with shared services, such as operations, sales, and marketing, to ensure product delivery and maximum customer satisfaction.
  • Identify strategic partnering opportunities with competitor products and services.
  • Direct and coordinate activities of department or division for which responsibility is delegated to further attainment of goals and objectives.
  • Review analyses of activities, costs, operations, and forecast data to determine department or division progress toward stated goals and objectives.
  • Direct and indirect supervision of diverse functions including interviewing, hiring, and training of employees; planning, assigning, and directing work; performance appraisals; rewarding and disciplining employees; and addressing complaints and resolving problems, all in accordance with the organizational policies and applicable laws.


  • At least seven years of experience managing multi-functional teams in the financial services
    newsletter or publishing market.
  • Experience managing P&L and developing strategic plans.
  • Knowledge of the financial publishing marketplace and ability to keep up with changes,
    trends, and forecasts within that marketplace.
  • Ability to identify areas for growth and develop and launch new products.
  • Strong management, communication, and team-building skills.
  • Ability to multi-task in an entrepreneurial, growth-oriented environment.
  • Bachelor’s degree or equivalent experience required.
Jim Conley or Kristi Johnston or John Tagler
Publishing Sales Director

Position Summary:

The Publisher Sales Director will be responsible for selling  solutions to publisher prospects who pursue digital transformation initiatives within their organizations. Specific examples include:

  • Publishing leaders who seek to navigate vast amounts of data to discover actionable insights.
  • Publishing leaders who seek to improve and semantically enrich metadata and overall quality of data, and who understand the importance of connecting content and rights in contextually relevant ways.
  • Publishers who seek to increase efficiency and exploit new opportunities for licensing revenue by outsourcing copyright permissions and licensing and/or identifying new markets for rights.

The role includes prospecting, presenting to, negotiating, and closing solutions that include rights and content licensing, technology, and professional services. The ideal candidate will be self-motivated and have success working with V/C-level decision makers.


  • Understand and articulate clients value proposition(s) in context of the prospect’s objectives, goals, and needs. Lead negotiations, coordinate complex decision-making process, and overcome objections to capture new business opportunities.
  • Manage and close sales solutions through accurate forecasting, account and opportunity planning, account resource allocation, and opportunity management. Submit accurate and timely forecasts that are aligned with assigned sales quotas.
  • Prepare and deliver persuasive internal and client-facing presentations while coordinating, as needed, internal resources to close contracts. Must be adept at presenting sales solutions along a timeline when needed.
  • Learn and maintain in-depth knowledge of clients products and services, which include licenses and software.
  • Develop and maintain competitive knowledge of industries and products to leverage in the sales cycle.
  • Support marketing-related events, seminars, mailings, and call campaigns to increase brand awareness and presence in the market.


  • Minimum 5 years of proven B2B software solution selling/sales experience. BS/BA required. A proven track record in successfully prospecting, negotiating, and closing complex software sales.
  • Prior successful experience selling software consulting services is a significant preference.
  • Demonstrated history of meeting or exceeding quarterly and annual sales goals and quotas.
  • Excellent communication (verbal and written), interpersonal, and presentation skills.
  • Must be able to work independently and manage own activities to reach stated goals while maintaining detailed records and forecasts.
  • A high level of energy, self-motivation, and a passion for success required.
  • Strong network of senior decision-making operational leaders across the publishing industry, including one or more in trade, STM, education, and news.
  • Working knowledge of Microsoft office products, including Word, Excel, and Outlook; must demonstrate general “computer savvy.”
  • Familiarity with preferred.
Jim Conley or Kristi Johnston
ELL/ELT Content Director

About:  Client is a Danbury, CT based company with a 40 year history in publishing services, is best known for its best in class editorial and composition (typesetting) services provided to nearly every segment of the publishing market. Client lists as some of its major clients Macmillan Publishers, Mary Ann Liebert Inc., Scholastic, Harvard University Press, and W.W. Norton & Company.

Client is a full-service provider/vendor to K-12 publishers for: Content Development for ELA, Math, Science & Social Studies; Art & illustration services; Program & page design for student books and teacher guides; Pre-press Production (i.e. page composition/typesetting); Project planning and management.)

Position Summary:

We’re looking for an ELL/World Languages Content Director to join our content development team. This growth-oriented position extends the capabilities of successful editorial group.

The ELL/World Languages Content Director will work with external clients and internal resources to create products for the K-12 ELL, ELT, and World Languages markets that meet internal and external guidelines and requirements.

The role reports to our Dayton, Ohio office. Working remotely is an option for this position.


  • Communicating effectively with clients;
  • Understanding client needs and translating those needs into project plans;
  • Creating editorial project budgets based on those project plans;
  • Staffing project teams and managing those teams through project execution;
  • Completing projects on time and on budget;
  • Developing a robust network of resources;
  • Maintaining K-12 market knowledge for trends in ELL, ELT and World Languages education
  • Elevating WPS’s efforts in providing forward-thinking insights and intelligence around the issues driving the industry

Qualifications and Requirements:

  • Bachelor’s degree and
  • minimum of 5-8 years editorial experience in ELL/ELT and World Languages development;
  • Track record of successful products in Ell/ELT, World Language
  • Be well-versed in ELL/ELT and World Languages content development best practices;
  • Have a demonstrated ability to manage projects to budget, quality, and schedule expectations;
  • Have a demonstrated ability to work collaboratively with other departments, including design, art, production, and project management;
  • Have a growth-oriented mindset that will allow the successful candidate to develop into new roles as the organization evolves.


Jeanne Bertelle or Jim Conley
K-12 Sales Manager

About:  Client is a Danbury, CT based company with a 40 year history in publishing services, is best known for its best in class editorial and composition (typesetting) services provided to nearly every segment of the publishing market. Client lists as some of its major clients Macmillan Publishers, Mary Ann Liebert Inc., Scholastic, Harvard University Press, and W.W. Norton & Company.

Client is a full-service provider/vendor to K-12 publishers for: Content Development for ELA, Math, Science & Social Studies; Art & illustration services; Program & page design for student books and teacher guides; Pre-press Production (i.e. page composition/typesetting); Project planning and management.

Position Summary:

Client is seeking a seasoned sales executive/rep, with recent and direct experience selling K-12 publishing services. 


The day to day responsibilities of this role would be essentially identical to any B2B services sales rep position, including:

  • Prospect identification and background research
  • Initial prospect outreach via email/phone to motivate engagement
  • Assessment of prospect viability and cultivation of high potential prospects
  • Win new clients and new projects for WPS K-12
  • Meet or exceed sales goals
  • Assess and report on market trends
  • Collaborate with Editorial staff on product development

Qualifications and Requirements:

  • Bachelor’s degree
  • Minimum of 5-8 years experience in K-12 Publishing Services Sales
  • Strong network in K-12 Publishing Services
  • Strong understanding of budget
  • Superior leadership, communication, and management skills
  • Strong collaborator and team player
  • A passion for K-12 education
Jeanne Bertelle or Jim Conley
Account Manager West

Location: California, Colorado, or Washington

Department: School and Student Success


The Account Manager will act in a consultative manner with assigned accounts, using all of clients resources to ensure that all eligible students: 1) are identified; 2) have access to our technologies; and 3) are reading to specified standards annually. The Account Manager will act as relationship manager with district decision-makers to develop strategies that will ensure successful implementations, renewals, and growth over time. For all assigned accounts, the Account Manager will develop a deeper understanding of the needs of our members, develop highly effective relationships with key stakeholders, and successfully communicate clients value proposition throughout the implementation and account management process.

Primary Responsibilities:

  • Handle the overall on-boarding and account management of assigned accounts to ensure the goals of high utilization of services, full revenue recognition, and client retention are met.
  • Serve in a consultative role to our members, acting as the primary Client contact with their top leadership on the best way to achieve their short- and long-term strategic objectives.
  • Represent Client, as needed, by attending conferences, FD events, donor cultivation meetings, and other organizational meetings/events.
  • Collaborate with other managers and departments across the organization to design and deliver a member experience that successfully on-boards new and renewing members each year.
  • Identify and develop key relationships needed in accounts to drive high member satisfaction and discover unmet needs. Leverage relationships and share feedback on unmet needs with all other organizational teams.
  • Identify, develop, and cultivate school- and district-level relationships in order to influence key decisions related to utilization, engagement, and continuation of Client throughout the district.
  • Work with utilization and engagement managers so they can deliver a highly engaging Client presentation, both in-person and via web/teleconference, thereby ensuring that the member has more students enrolled with books loaded and reading with frequency each year. Collaborate with other managers and Member Success Specialists to ensure efficient/scalable delivery of our solutions. Act as a solution trainer, as needed, for delivery of Learning Ally’s solutions.
  • Contribute to the account renewal process for accounts, ensuring that appropriate and timely communications take place, account needs are understood, and performance Client –  updates are provided along with support in the development of new membership growth opportunities.
  • Act as the key liaison for our accounts to assist with high-level severity requests or escalation issues as needed. Responsible for being the voice of our members, working with internal resources to identify system or process improvements leading to the overall high satisfaction, renewal, upsell, and referral of our members.
  • Achieve organic and incremental growth (revenue, service) as part of a larger account strategy so that the goals of high utilization of services, full revenue recognition, and client retention are met. Manage the relationship’s overall profitability.


  • Bachelor’s degree (Education a plus) or equivalent (including demonstrated job experience).
  • Minimum 5-7 years’ implementation and/or account management experience.
  • Sales or sales-related experience is a plus.
  • Experience as an educator or a school administrator.
  • Proven track record of cultivating, maintaining, and influencing school- and district-level relationships.
  • Experience and firm knowledge in the educational market space of district budgets, buying cycles, and key decision-maker motivations.
  • Proven ability to achieve business and performance objectives in varied educational environments using industry technical skills.
  • Exceptional ability driving business results in matrixed team environment.
  • Track record of nurturing successful customer partnerships resulting in recurring growth.
  • Demonstrated ability to synthesize information and communicate, present, and influence credibly and effectively at all levels of the account, including administrators, executives, and C-level personnel.
  • Proven ability of creative problem-solving with a continuous improvement mindset utilizing data to help drive decision-making.
  • Familiarity with consultative business techniques (i.e., sales, training, account management) in order to unearth a client’s specific need or concern.
  • Strong teambuilding, teamwork, and collaboration skills.
  • Excellent listening, presentation, and training skills.
  • Excellent oral and written communication skills.
  • Must be PC literate with strong knowledge of Word, Excel, and PowerPoint
  • Ability to accurately run searches and reports via NetSuite or other highly utilized CRM.
  • Must be a self-starter with demonstrated effectiveness in a multi-tasking and collaborative environment.
Janine Subel or Kristi Johnston
Regional Manager - West

Position Summary:

The Senior Administrative Coordinator is responsible for assisting with the daily operations and administrative aspects of Client.  Provides on-site management support of centralized administrative duties and related office operations directly and/or indirectly through supervisors. Serves as the central information point of contact within department to facilitate management/administrative communication.

Essential Functions:

  • Provides leadership & management at a regional level across multiple states—-including  recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and professional growth plan for employees in assigned districts; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
  • Achieve expansion milestones and operational objectives by contributing regional strategic business plans; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements; implementing change.
  • Meets regional budget objectives by forecasting expenses, inventory, and key budget linerequirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Establishes expansion quotas & objectives by creating a regional business plan and quota for field ambassadors in support of national objectives—include expansion account strategic plans for existing client base.
  • Maintains and expands customer base by counseling district sales representatives; building and maintaining rapport with key customers; identifying new customer opportunities.
  • Recommends product lines by identifying new product opportunities, and/or product, packaging, and service changes; surveying consumer needs and trends; tracking competitors.
  • Implements conference and exhibit plans/budget—including Harmony promotions by publishing, tracking, and evaluating trade spending.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
  • Accomplishes sales and organization mission by completing related results as needed.
  • Manage and communicate individual territory sales quotas annually. Oversee consistent quota achievement of each Representative within the Region.
  • Work with Representatives regularly to formulate, monitor and improve strategic territory plans and all sales-related activities, in alignment with the Harmony milestones and mission.
  • Drive new product sales; act as a field resource to the Marketing Department during product development, new product introductions and evaluations.
  • Create and execute on strategic objectives for Region**
  • Align with Sanford Leaders to prioritize Representatives’ time and focus on key opportunities
  • Assist establishing relationships and creating environment to defend preserve existing partnerships
  • Attend quarterly planning calls with Sanford Leaders and Representatives.
  • Plan / coordinate other appropriate regional training meetings

Regional Sales Manager Skills and Qualifications:

  • Meeting Milestone Goals, Management experience across multiple states, Territory Management, Presentation Skills, Performance Management, Building Relationships, Emphasizing Excellence, Negotiation, Results Driven, Training & Coaching/Professional Development Plans,  Business Planning, Managing Budgets, Customer Retention Management Systems, Project Management

Supervisory Responsibilities:

  • Direct supervisory of field ambassadors, trainers, State Key Account Coordinator, and dotted line management of university partners.


Education & Experience

  • Minimum Five (5) years in a management role with supervisory experience.
  • Minimum Five (5) years in business/sales experience or equivalent. 
  • Bachelor’s Degree required.   Preferred area: business, management, communication, education

Technical / Functional Skills

  • Proven ability to mediate and resolve conflict, demonstrated interviewing skills, ability to handle multiple tasks in a demanding environment, higher sense of ethics, action oriented with proven ability to make decisions.
  • Proven interpersonal, oral and written communication abilities.
  • Established problem solving abilities and resource application.
  • Able to professionally represent university in marketing and public relations activities.
  • Knowledge of Windows Applications and Management Systems. Ability to adapt to new systems
  • Ability to manage a variety of activities simultaneously while working at a fast pace with accuracy and attention to detail.
  • Knowledge of office practices and procedures.
  • Automated and manual records management; prepare a variety of documents and reports.
  • Ability to exercise discretion and independent judgement; make recommendations.
  • Strong leadership, administrative, organizational, managerial, and communication skills.
  • Proven analytical abilities, must be a logical thinker with strong problem-solving skills.
  • Demonstrated ability to manage large budgets.

Physical Demands / Environment

  • Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal. The work is performed in an office environment.

Travel: Minimal travel – up to 50% travel monthly in multiple states.

Janine Subel or Kristi Johnston
Vice President, Solution Technology Development

As the VP, Solution Technology Development, you will have a key role in enabling and growing engineers and managers, driving technical excellence, and working with your counterparts in Solution Design and Solution Delivery to develop and deliver a world-class experience for our students and their educators. You’ll communicate constantly with a maniacal focus on driving the best technology solution available to help struggling readers make up deficits in grade-level reading, leading to social, emotional, and academic success.  We believe we can greatly leverage technology to further develop and revolutionize our audiobook solution as well as develop new innovative solutions  to help solve the education problem that exists for the students and teachers we serve.  You will lead end to end development of the suite of technologies that are deployed.  You will chart the user experience path and take special care to make sure everybody understands where we’re going next and why. You are a respected technical thinker and a collaborative problem-solver. You foster creativity, enable and support good ideas, and help align visions across the organization. You’ll demonstrate great care for your team’s success and well-being. You’ll have the opportunity to grow, mentor and develop a deeply motivated, diverse, and growing team.

To be the right candidate, you need…

  • Passion to change education
  • Passion for helping other people succeed, with a history of building and leading high-performing teams
  • To be driven to develop new and innovative technical solutions – be able to provide and enable out of the box thinking based on user needs and not constrained by “what exists today”
  • A strong and diverse technical background
  • To love to work in ambiguity and solve complex problems
  • A track record of leading teams in delivering products using effective product development and Agile processes that you can teach and lead
  • Strong written and spoken communication skills, and desire to speak internally and externally
  • To command technical respect — you can dive into technical discussions and deeply understand and influence them while appreciating decision making processes
  • To enjoy the challenge and reward of giving and accepting feedback to coworkers
  • At least seven years of experience leading teams of software engineers and managers
  • The ability to organize, motivate, and drive a talented, creative, and technical team
  • Authorization to work in the US
  • A technical or education advanced degree

We offer great benefits — we may be a non-profit, but we reward our talented team well

  • Highly competitive salaries and annual performance incentives
  • Ample paid time off and work/life flexibility as needed – we are about getting things done, not face time
  • The opportunity to work on high-impact software and programs that are already defining the future of education
  • Great location: walking distance to Princeton Junction train station
  • The ability to improve real lives
  • A fun, high-caliber team that trusts you and gives you the freedom to be brilliant
  • And we offer all those other typical benefits as well: 401(k) + matching & comprehensive insurance including medical, dental, vision, and life insurance.
Janine Subel or Kristi Johnston
Vice President, Human Resources

Duties and Responsibilities


  • Partner with senior management through full understanding of business and processes. Help identify and address gaps in leadership, organizational effectiveness and work performance through training, succession planning and various performance management techniques; develop organizational structure and workflow.
  • Collaborate with senior management and all staff to optimize work flows in all areas.
  • Collaborate with senior management to research, develop, and implement best practices.
  • Lead the Company’s staffing and recruiting efforts to ensure the hiring of top talent.
  • Help assess and implement compensation and benefit strategies to meet current and future needs.
  • Provide employee relations leadership, including coaching and counseling.
  • Provide complete Performance Management Program.
  • Provide Training Programs to improve leadership and management skills of managers and supervisors. Provide learning opportunities to enhance the skills of all staff members
  • Expand and formalize our Internship Program.
  • Increase the use of technology in administering and managing HR services and programs.
  • Develop and utilize data to assess and optimize talent acquisition, employee performance and engagement.
  • Participate on Executive team, contribute to and attend meetings, present HR initiatives.
  • Manage Human Resources staff, vendors, and related functions.
  • Project-manage and track various initiatives.

Job Requirements/Skills and Experience


  • Min 8 years HR management experience
  • Must have track record of successfully developing and initiating human resources and organizational development strategies in a growing company.
  • Must have excellent verbal and written communication skills
  • Must have excellent presentation skills
  • Strong recruitment and training skills and background.
  • Experience in both corporate and fast-paced entrepreneurial environments.
  • Experience in publishing or educational publishing a plus.
  • Strong analytical and project management skills.
  • Solid experience in all major functional areas of HR.
  • Bachelor’s Degree.
Jeanne Bertelle or Jim Conley or Kristi Johnston
VP, Content and Acquisitions - Position Filled

The VP, Content/Acquisitions will be responsible for partnering with the Chief Content Officer (CCO) in the development and execution of an aggressive global content acquisitions plan. He or she will understand the place of audio in an increasingly digital world — that ‘audio’ is what the internet looks like when you’re not in front of a screen. This person will bridge the gap between content and technology and understand that the publishing companies of the future are both content and technology driven. This person will have an insatiable initiative and an ability to identify, pursue, and creatively compose deals for the vast opportunities that exist in the audio market. This person will be deal-driven, able to correctly value audio rights using various tools and market knowledge, construct attractive and profitable deal terms, and sell/package deals to content partners, including publishers, agents, and authors. This person will have established relationships among publishers, agents, authors, and/or other media entities.

This role reports to and will be the #2 to the CCO. The ideal candidate has held leadership positions in content acquisition, business development, sales, and/or strategic partner acquisition and management. The perfect candidate has been directly involved in leading or supporting content acquisition efforts and has a strong network of personal connections with publishers, agents, and authors globally as well as a track record of identifying and acquiring profitable, compelling content.

Essential Duties:

  • Helps define and execute the content acquisition strategy for the company.
  • Oversees the acquisition of hundreds of high-demand audio titles per year on favorable terms and within budget.
  • P&L responsibility for each acquisition/partnership.
  • Manages high-level relationships with existing and new content partners, positioning Recorded Books as the audio publisher of preference.
  • Negotiates fairly and firmly, always with an eye toward developing long-term relationships.
  • Identifies, pursues, and manages strategic alliances with select content partners.
  • Works closely with editorial counterparts in the UK and Australia to pursue and exploit World English audio rights.
  • Acts as the “face”/ambassador of Recorded Books to key partners.

Candidate Qualifications:

  • Advanced degree preferred.
  • 10 years publishing experience in progressively more responsible positions, preferably in publishing, entertainment, or other media.
  • 5 years minimum experience leading an editorial/business development team.
  • Strong negotiation, leadership, and organizational skills required.
  • Excellent communication — written and verbal — and public speaking skills required.
  • Experience and understanding of traditional publishing business models and new technology business models.
  • Ability to inspire, manage, and lead others toward specific goals.


Some international travel and frequent domestic travel, 5-8 days per month.

Jim Conley or Linda Rascher or John Tagler
Vice President, Content Operations - Position Filled

Location:        Columbus, OH


Client uses intuitive technology, unparalleled scientific content and unmatched human expertise to help companies create groundbreaking innovations that benefit the world. Client manages the largest curated reservoir of scientific knowledge, and for 111 years has helped innovators mine, assess and apply that information to keep businesses thriving. The client is global, diverse and endlessly curious, and strives to make scientific insights accessible to innovators worldwide.

Position Summary:

The Vice President, Content Operations is accountable for directing and managing the production operations that provide the full information content of the databases, data from acquisition and selection of collections (e.g., chemical supplier data) and documents (journal articles, patents, conference proceedings, etc.), through the analysis, abstracting, indexing and other value additions of those documents. Value additions include editing of bibliographic citations, abstracts, index entries and such other information which must be leverageable for our products and services. Included within this information-base building responsibility is the registration and naming of chemical substances cited in the products and services, as well as the technical fulfillment of external service contracts and other services involving chemical substance identification and registration or other service needs. In addition, this position is responsible for establishing and maintaining editorial policies for databases and services that assure their relevance to the needs of the world’s scientific community and emphasize high standards of quality, timeliness, thoroughness, economy and dependable product (database) specifications.

The Vice President, Content Operations also has responsibility for focusing the organization to identify and implement new initiatives for content enhancements that have a direct impact on customer satisfaction and product development. That includes partnering with the Technology, Marketing, Sales and Product Management divisions to shape views to continually optimize content operations production for efficiency and product extension opportunities

Content collections and service support are created as a result of scientist efforts and importantly by work with other groups of scientists accessed globally as aiding in the labor to accomplish value creation. The Vice President, Content Operations is accountable for these global resources in terms of planning, budgeting, contracting, directing and evaluating database building work.

Primary Accountabilities:

  • Direct the activities of Content Operations to carry out the client’s mission, and to determine operating policies for all units having any impact upon the final technical content of the organization’s databases and services. Ensure that the “production process” is accomplished within what are considered to be the world’s most advanced production standards, measurements, timeliness and high quality control. Acquire all materials for database creation, including electronic materials from publishers and patent offices via work as the Publisher Relations function.
  • The operations carried out under the direction of the Vice President can be considered to be an intellectual production assembly line involving operations in Columbus and externally at locations around the world. The incumbent is responsible for managing relationships and work assignment of associated operations globally. The budget of this activity is commensurate with the resulting capacity. Results, growth and capability management of global sourcing are an integral part of  database creation efforts.
  • There are large volumes of work to be done within a rigidly structured schedule. At the same time, this work is highly professional in nature, and the chemistry and other professional staff must comprise individuals who possess the scientific and linguistic knowledge and experience necessary to perform the functions required in abstract, index, and structure preparation.
  • As Vice President of a large segment of the organization, personnel concerns must be of high priority in the incumbent’s day-to-day operation. The incumbent must run an operation composed of a large number of individuals who are accustomed to an intellectually-oriented environment, yet an awareness of the needs for the production demands of the organization is essential. The incumbent must also encourage and support continuing education activities in order to maintain and enhance current scientific and technical expertise levels in staff.
  • The Vice President is in a position both of high accountability as well as high visibility within and outside. Consequently, the incumbent plays a key role in planning for the future and performs a paramount role in establishment and follow-through on all editorial policy. The Vice President, Content Operations will contribute to the brand by providing thought leadership in customer and industry events and is expected to have significant involvement in professional organizations at the international level. The combination of both the highly technical nature of services as well as the significant managerial task involved in getting the information base produced requires a dual endeavor on the part of the incumbent. The incumbent is accountable for answering and adjudicating highly technical questions, while also administering and managing a significant organizational unit. In addition, the Vice President must work with all organizational units.
  • Collaboration functions are key initiatives to ensure that the client is making optimum use of content, processes and technologies for all publishing businesses. The Vice President is accountable for identifying and operationalizing best approaches to use  content, to share processes and content and to evaluate any opportunity for better efficiency or marketplace advantages that either organization might derive.


  • Participate in strategic planning, policy development and decision-making as a member of the Senior Management team.
  • In accordance with client’s objectives, establish editorial policies for publications and services, emphasizing the highest standards of quality, timeliness, completeness and economy, and ensure that they are met.
  • Establish objectives, policies and plans by which overall goals and standards can be attained by the functions under this authority.
  • Establish global sourcing efforts and manage external resources to accomplish database building goals.
  • Establish and maintain full production schedules for the information databases and for delivery of negotiated contract services.
  • Establish technology direction for editorial processes, including desktop, workflow and database integration with products.
  • Provide for the effective administration, coordination and control of processing activities, ensuring that all production operations are conducted efficiently and with an acute cost consciousness.
  • Assure that the activities of Content Operations are coordinated internally and are also appropriately coordinated with other organizational units.
  • Ensure continuing Content Operations effectiveness through the selection, training, development and motivation of a competent staff.
  • Continually review and assess all editorial policies to assure their relevance to the changing needs of the world scientific community, including policies related to substance and chemical reaction collections.
  • Establish inter-divisional collaboration on editorial content, processes and technology.
  • Maintain contacts and relationships within the scientific community to assure the continuing appropriateness and relevance of the technical content of databases and services.
  • Assist the President, as requested, in working with the Governing Board for Publishing, Committees and Board of Directors.



  • Advanced college degree in science, business, engineering or related field, or equivalent experience; PhD is preferred.
  • 12+ years of related experience, including management experience.
  • Extensive experience in a technical publication/information environment, technology development and several aspects of chemistry, biomedical or engineering research.
  • Must be able to work effectively in multi-cultural environments both with client and in international business.
Jim Conley or Kristi Johnston or John Tagler