Assignments
Content Strategist
Qualifications
  • Collaborate and coordinate with all departments of the Institute.
  • Identify and propagate best practices in content management.
  • Design and maintain a metadata strategy with regard to content, consistent with existing metadata structures within the Institute.
  • Analyze analytics and other market research data to refine content strategy.
  • Prepare regular reports for Senior Staff on content pipelines, use and revenue generation.
  • Coordinate assessment, implementation, and management of content systems and tools.

 

Qualifications

  • BA/BS or comparable professional experience (some knowledge / experience in engineering
    a plus).
  • 5-7 years of experience in product development, digital content management, or related areas.
  • Strong knowledge and experience working with content management systems.
  • Detail-orientation and the ability to manage multiple tasks concurrently.
  • Ability to work across organizational divisions and with staff at all levels.
  • Ability to assess market potential and commercial viability of content, working with sales and marketing teams to develop strategies resulting in new and incremental revenues.
  • Analytical and problem-solving skills, strong communications and interpersonal skills.
Contact
Jim Conley or Kristi Johnston
Vice President Human Resources
Qualifications

Duties and Responsibilities

 

  • Partner with senior management through full understanding of business and processes. Help identify and address gaps in leadership, organizational effectiveness and work performance through training, succession planning and various performance management techniques; develop organizational structure and workflow.
  • Collaborate with senior management and all staff to optimize work flows in all areas.
  • Collaborate with senior management to research, develop, and implement best practices.
  • Lead the Company’s staffing and recruiting efforts to ensure the hiring of top talent.
  • Help assess and implement compensation and benefit strategies to meet current and future needs.
  • Provide employee relations leadership, including coaching and counseling.
  • Provide complete Performance Management Program.
  • Provide Training Programs to improve leadership and management skills of managers and supervisors. Provide learning opportunities to enhance the skills of all staff members
  • Expand and formalize our Internship Program.
  • Increase the use of technology in administering and managing HR services and programs.
  • Develop and utilize data to assess and optimize talent acquisition, employee performance and engagement.
  • Participate on Executive team, contribute to and attend meetings, present HR initiatives.
  • Manage Human Resources staff, vendors, and related functions.
  • Project-manage and track various initiatives.

Job Requirements/Skills and Experience

 

  • Min 8 years HR management experience
  • Must have track record of successfully developing and initiating human resources and organizational development strategies in a growing company.
  • Must have excellent verbal and written communication skills
  • Must have excellent presentation skills
  • Strong recruitment and training skills and background.
  • Experience in both corporate and fast-paced entrepreneurial environments.
  • Experience in publishing or educational publishing a plus.
  • Strong analytical and project management skills.
  • Solid experience in all major functional areas of HR.
  • Bachelor’s Degree.
Contact
Jeanne Bertelle or Jim Conley or Kristi Johnston
Curriculum Integration Strategist
Qualifications

Responsibilities:

  • Build and implement a set of use-case driven experiences, activities and use models for elementary, middle and high school teachers that are designed to get students reading with fidelity.
  • Draw upon personal knowledge and experience of K-12 education to help drive development and delivery of our classroom solutions to ensure we integrate with school reading and literacy programs in elementary and middle school.
  • Support marketing and sales in developing insights and materials to build thought leadership and belief in our solutions. Make sure our value proposition is clearly understood among reading programs and potential competitors.
  • Partner with Training Lead to develop training materials for internal staff (Sales, Trainers, Customer Support) to ensure they can effectively sell, implement and support our solutions.
  • Partner with Training Lead to develop and deliver training materials and ongoing best practices for teachers that drive student achievement goals.
  • Provide analysis on what data/results teachers and educators need to assess progress against school and district goals.
  • Design grade-level specific use-case driven programming, acting as subject matter expert on school, district and state-wide reading curricula.
  • Lead programming and content production teams to ensure we have the right content to get students reading with frequency.
  • Identify and collaborate with external content area-specific experts to ensure Learning Ally educational solutions are always recognized as leaders in the field.
  • Stay abreast of market trends and competitive products to continuously improve Learning Ally education solutions to grow market share.
  • Be a key contributor to meeting new customer sales acquisition and renewal targets, product development needs and setting a strategic vision to drive overall success.
  • Foster a working environment that supports Learning Ally’s cultural values. Act as a role model and engage in discussions and feedback to ensure the intent of the culture statement is integrated into day-to-day activities, planning and communications.
  • Participate in other Learning Ally activities as required to achieve organizational goals.

 

Qualifications:

  • Bachelor’s degree required; advanced degree in curriculum development preferred.
  • At least three years of experience in curriculum development.
  • At least two years of Special Education and/or Reading Specialist direct classroom (grades 3-8) experience.
  • At least two years of experience in an educational technology or school support organization.
  • Demonstrated understanding of education product development lifecycles.
  • Deep knowledge of various reading programs.
  • Experience with current assessments, e.g., PARCC, ASK, and key state exams and data needs of classroom educators and the ability to adapt quickly when new assessments and standards occur.
  • Ability to work with solutions, marketing, technology and sales to deliver new products as needed.
  • Ability to quickly identify and utilize leaders in the field and implement their approaches.
  • Strong public speaking and presentation skills.
  • Strong planning and time management skills.
  • Strong collaboration skills to facilitate group success.
  • Comprehensive computer skills
  • 10-20% travel.
Contact
Janine Subel
Senior Product Manager
Qualifications

Basic Functions

  • Is a senior leader within R&L and will participate in and lead specific strategic planning for R&L initiatives including annual, periodic and 3 year VSP planning processes. 
  • Is a member of the R&L Executive team.
  • Partners with the customers, the VP/GM of R&L, and internal stakeholders to identify and develop strategic business and product development opportunities that benefit customers and shareholders.
  • Keeps a watchful and strategic eye on the market, direct and indirect competitors.  Articulates trends and changes in customers’ environments.
  • Requires customer interaction and customer-centered product design and development. 
  • Ensures that all product development processes (DMA, financial reviews, requirements building, etc.) and controls are followed.
  • Is responsible for overseeing the further detailed planning and sound execution of the selected opportunities. 
  • Is a leader within the R&L business and Tax and Accounting [TAA] at large and as such is responsible for communicating and supporting the Company strategy effectively and leading and developing individuals and teams.
  • Supervises 5 Product Managers, 2 Technical Product Managers

 

Key Responsibilities

The Senior Director, R&L Product Management is responsible for driving customer-focused product and platform development including:

  • Customer-centric inquiries and research to understand customer needs and develop product and service concepts that solve stated customer problems and needs.
  • Developing business requirements that detail the feature/function and commercial aspects of the product.
  • New Products (content, services, features, functions and offers)
  • Enhancements (content, services, features, functions and offers)
  • New platforms (Carbon, other)
  • Enhancements to existing platforms (IntelliConnect, ARM, CCH Mobile, eReader)
  • The Senior Director, R&L Product Management provides direction and support for internal, cross-functional teams working on all aspects of product development and go-to-market execution.  Directly supports the Product Managers in managing complex, multi-functional deliverables from partners in all areas including:

    • Technology
    • Strategic Marketing
    • Customer Operations
    • Sales
    • Editorial
    • Content Delivery
    • Training and Consulting
    • Electronic Product Development
    • Strategic Marketing
    • Operations
    • Finance
    • M&A
    • Legal
    • Global Platform Organization [GPO]

     

    The Senior Director, R&L Product Management, directs and supports all strategic and tactical aspects of commercialization and go-to-market planning and execution.  This includes:

    • Customer based design methodology
    • Product definition and concept development
    • Target markets and segmentation
    • Positioning and target market(s)
    • Value proposition and offers.
    • Pricing and packaging
    • Sales Channel and promotion (contests, spiffs or other)
    • Customer and prospect messaging
    • Customer migration planning
    • Competitive analysis and implication assessment
    • Product set up in SAP or other system
    • Post-release tracking and financial reporting
    • Customer invoicing and retention programs and processes

     

    The Senior Director, R&L Product Management has responsibility for full financial oversight and management of product revenues as well as costs.  Responsibilities include:

    • Monthly and quarterly review of Sales performance and revenue; the responsibility to develop and execute course correction plans as needed.
    • Reporting and analysis of new product, promotion and product performance.
    • Monthly and quarterly review of expense budgets including GPO proposals and charges; the responsibility to develop and execute course correction plans as needed.
    • Monthly retention analysis, tracking; the responsibility to develop and execute course corrections as needed.
    • Performs other duties as assigned by VP/GM, R&L.
Contact
Katie Wainwright
Editor-in-Chief
Qualifications

Position Summary:

The Editor-in-Chief is a thought leader who is responsible for a magazine that is the brand steward in publishing content, focused through the lens of leading commercial insurance brokerages globally (focusing on property-casualty and employee benefits as well as the insurtech/fintech world).  The Editor-in-Chief provides the editorial vision and voice for the magazine, always looking to the long-term evolution of its content strategy across both print and digital platforms, and for the overall strategic direction and growth of the publication as the premier magazine in the insurance industry.

Skills:

  • Provide editorial vision and voice and set standards of quality to maintain and grow the brand
  • Think broadly about content delivery (and reader engagement) across multiple platforms in both print and digital
  • Elevate efforts in providing forward-thinking insights and intelligence (content) around the issues driving our industry
  • Align business goals to create a sustainable content platform
  • Uphold a commitment to journalistic and creative excellence that engages readers and advertisers
  • Continue to evolve editorial content and design to differentiate and enhance relevancy of publication
  • Continue to seek out new talent (both staff and freelance) to support the editorial standards of excellence
  • Establish editorial calendar to align with the organization’s strategic objectives
  • Edits content/features each month
  • Evolve and modernize our editorial processes for efficiency and effectiveness
  • Enhance and create digital/interactive content to create content offerings drive web traffic and expand offerings
  • Manage the day to day operations
  • Oversight over the writers, creative team, production vendors and sales representatives to produce the magazine each month
  • Support the financial goals for the both print and digital, provide budget oversight and financial management
  • Work closely with internal teams to support editorial, sponsored content opportunities along with those charged with the magazine’s business functions and processes
  • Work with internal staff charged with the magazine’s business functions and processes including:
    • annual circulation and postal audits
    • readership and advertising surveys
    • subscription process
    • advertising tracking process

Qualifications and Requirements:

  • Bachelor’s degree and minimum of 8-10 years editorial experience in consumer (preferably magazine) publishing
  • Demonstrated experience in writing and editing digital content
  • Familiarity with commercial insurance industry (property& casualty and employee benefits) preferred
  • Strong technical skills, including a working knowledge of all MS Office applications as well as digital platforms and tools
  • Knowledge of evolving information technologies for providing online information in an effective manner
  • Superior leadership, communication, and management skills
  • Strong analysis, judgement, and problem-solving capabilities
  • An entrepreneurial spirit and creative vision for developing new opportunities – both print and digital
Contact
Jim Conley or Katie Wainwright
Senior Account Manager
Qualifications

Purpose of Position:  Act in a consultative manner with assigned accounts, using all company resources to ensure that: 1) all eligible students are identified; 2) have access to our technologies; and 3) are reading to specified standards annually.  Become the lead company relationship manager with district decision makers to develop strategies that will ensure successful implementations, renewals and growth over time. Develop strategic plans with the accounts geared towards building a long-lasting partnership ensuring our joint success with the ability to drive our solutions, mission and revenue. For all assigned accounts, develop a deeper understanding of the needs of our members; develop highly effective relationships with the key stakeholders; and successfully communicate company value proposition throughout the implementation and account management process. Ultimately, identify valuable partners within our members that will act as champions extolling the benefits of the company to other interested parties.

 

Primary Position Objectives:

  1. Lead the overall on-boarding and account management of assigned accounts to ensure the goals of high utilization of services, full revenue recognition and client retention are met.  
    Standard:  On time utilization, revenue, and retention linked to student and/or book download activity, number of buildings served, and/or LA value added services (professional development, on-site support, etc.). Revenue recognition per budget cycle.  100% or higher account renewal rate annually for accounts.
  2. Create a detailed strategic territory plan for accounts that define the member relationship, their objectives, challenges, and action plans necessary to achieve member and organizational success. Use available forms of information (web, conversations, news) working in concert with the member in developing the overall strategic plan.
    Standard: Plans are created at the beginning of the fiscal year or no more than 3 months after signing for accounts. Utilize large Account Management techniques that drive the value of our relationships from one of vendor,where the focus is on price, to strategic partner where we add value to the member’s overall objectives.
  3. Serve in a consultative role to our members, acting as the primary  contact with their top leadership on the best way to achieve their short- and long- term strategic objectives.  Proactively inform members of industry and local trends that could have an impact on activities occurring throughout the district.   Develop core expertise on competitor offerings and members’ business environment.
    Standard: Consult with the account utilizing the account implementation tools; and follow-up by having structured scheduled strategic review and planning sessions with the client.
  4. Lead professional training sessions that will engage, educate, inspire and motivate educators in an active training environment when all 3 following scenarios arise: high-tech, low-tech, no-tech and in multiple channels (live in person at a district level, virtual, webinars, etc.)
    Standard: Maintain an average 4.5 rating out of 5 on feedback ratings
  5. Represent the company, as needed, by attending conferences, FD events, donor cultivation meetings and other organizational meetings/events.
    Standard:  Representation and participation adds value in support of event, departmental and organizational goals.
  6. Collaborate with other Managers and departments across the organization to design and deliver a member experience that successfully on-boards new and renewing members each year.  This includes identifying the combination of online and offline communications, in person and web-enabled contacts, and conference participation to ensure the benefits of services are widely adopted within an account. 
    Standard:  Adhere to an account implementation and management strategy, and monitor all progress against objectives. 
  7. Identify and develop key relationships needed in accounts to drive high member satisfaction and discover unmet needs.  Leverage relationships and share feedback on unmet needs with all other organizational teams.  
    Standard:  Member satisfaction levels (measured via surveys) are captured annually, along with feedback needed to continuously improve service levels. Ensure a member satisfaction level goal of 90% or higher.
  8. Identify, develop and cultivate district-level relationships in order to influence key decisions related to utilization, engagement and continuation throughout the district.
    Standard: Ensure participation of the district contact(s) at monthly meetings, and overall participation in strategic activities.
  9. Work with the utilization and engagement managers so that they can deliver a highly engaging  presentation, both in-person and via the web/teleconference, thereby ensuring that the member has more students enrolled with books loaded and reading with frequency each year.  Collaborate with other Managers and the Member Success Specialists to ensure efficient/scalable delivery of our solutions. Act as a solution trainer, as needed, for delivery of solutions.
    Standard: All eligible accounts receive presentations in a timely fashion with 80% or higher assessment rating, and implementation of procedures is followed for 100% of accounts.
  10. Ensure that account and grant fulfillment activity is accurately captured in internal systems for streamlined member experience and simplified audit compliance, in collaboration with Finance and the School Registrar.  Identify and execute improvements in set-up and tracking systems to improve accuracy and/or effort required.
    Standard:  Minimal service disruptions and audit citations exist for assigned accounts.
  11. Lead the account renewal process for accounts, ensuring appropriate and timely communications take place, account needs are understood, and performance updates are provided along with support in the development of new membership growth opportunities.
    Standard:  [a] Accounts are renewed, [b] membership is expanded and [c] new business opportunities identified and developed as possible within the scope of the assignment.
  12. Act as the key liaison for our accounts to assist with high-level severity requests or escalation issues as needed. Responsible to be the voice of our members working with internal resources identifying system or process improvements leading to the overall high satisfaction, renewal, upsell and referral of our members.
    Standard: Maintain an issues and resolution log for our accounts.
  13. Achieve organic and incremental growth (revenue, service) as part of a larger account strategy so that the goals of high utilization of services, full revenue recognition and client retention are met.   Manage the relationship’s overall profitability.
    Standard: Understand and meet defined organic and incremental growth targets annually. Evaluate and structure pricing and contracts to determine optimal terms for both the client and company. On time utilization, revenue, and retention linked to student and/or book download activity, number of buildings served, and/or company value added services (professional development, on-site support, etc.).  100% account renewal rate annually.
  14. Lead the strategic internal and external stakeholder review sessions discussing the overall health of company’s accounts. Clearly communicate monthly/quarterly/annual progress reports tracking all aspects of the account’s utilization, revenues, support metrics and potential for additional services.
    Standard: Complete a strategic review recap report summarizing the key points of the account and distribute to all senior and operational leaders.

Job Requirements

Education

  • Bachelor degree (Education a plus) or equivalent (including demonstrated job experience)

Work experience

  • Minimum 7 – 10 years implementation and/or account management experience
  • Minimum 3 years’ experience training accounts – onsite, virtually and on-demand
  • Minimum 2 years sales or sales related experience a plus
  • Minimum 2 – 3 years’ experience as an educator or a school administrator dealing with district budgets, working with vendors and understanding the motivations of key decision makers
  • Proven track record of cultivating, maintaining and influencing district-level relationships
  • Experience and firm knowledge in the educational market space of district budgets, buying cycles and key decision maker motivations

Specific Skills/Knowledge

  • Proven ability to achieve business and performance objectives in varied Educational environment using industry technical skills
  • Exceptional ability driving business results in matrixed team environment
  • Track record of nurturing successful customer partnerships resulting in recurring growth
  • Demonstrated ability to synthesize information and communicate, present and influence credibly and effectively at all levels of the account, including administrators, executives and C-level personnel 
  • Proven ability of creative problem solving with a continuous improvement mindset utilizing data to help drive decision making
  • Familiarity with consultative business techniques (i.e., sales, training, account management) in order to unearth a client’s specific need or concern
  • Strong teambuilding, teamwork, and collaboration skills
  • Excellent listening, presentation and training skills
  • Excellent oral & written communication skills
  • PC literate with strong knowledge of Word, Excel, and PowerPoint
  • Ability to accurately run searches and reports via NetSuite or other highly utilized CRM
  • Self-starter with demonstrated effectiveness in a multi-tasking and collaborative environment

% Travel

  • Requires travel (local and out of state) as needed (approximately 20 – 30%)

Work Conditions:

This job operates in a professional office or home office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

Contact
Janine Subel or Jim Conley
VP, Sales and Marketing
Qualifications

Job Summary

The company seeks a VP, Sales and Marketing, a key member of the senior management team of its Academic and Professional Division. The winning candidate will lead a substantial team driving the sales of around 1,600 new titles each year (including textbooks, monographs, reference works, professional development titles and general interest books), as well as 11 journals. He or she will also have sales and marketing responsibility for a backlist of some 40,000 titles.

The VP, Sales and Marketing will be responsible for creating the company’s sales and marketing strategy for all customer groups in North America (currently accounting for some 90% of global sales), and for the execution of that strategy.

The VP, Sales and Marketing reports to the President, Academic and Professional Division and works with other members of the senior management team to develop and implement the company’s strategic agenda. The position will be based in Lanham, Maryland (suburban DC).

Responsibilities (essential functions):

  • Strategy development – evaluate company’s market position, its product development plans and its customer reach, and formulate plans to achieve optimal growth for the business over the next years.
  • Staff management – manage approximately 30 marketing and sales staff, based in Lanham and New York, with some working from home offices. Evaluate performance and provide coaching for current team members; evaluate the need for insourcing and outsourcing of functions; recruit and hire as needed.
  • Sales management – take on responsibility for key account management at the largest wholesale and retail customers, in collaboration with colleagues at NBN. Determine the best approach to sales activity for all accounts, and implement this approach, ensuring that sales budgets are achieved.
  • Direct marketing – oversee the substantial existing program of direct marketing in physical and digital form, and ensure that campaigns are well planned and implemented. Evaluate and test any changes in marketing approach, ensuring that company presents itself to the market as attractively and effectively as possible.
  • Higher Education – bring new focus and skills to company’s activities in the US Higher Education market, ensuring that we are using our resources effectively at key decision points in the adoption process, and that we are increasingly well attuned to the needs of professors and students.
  • Database development – ensure that the growing customer database becomes central to the work of the department and company.
  • Analytics – ensure that an analytic approach runs through the work of the department, and that clear measures such as sales improvement, customer interaction, and return on investment inform our activities. 
  • Market knowledge – remain current with new trends and cutting-edge developments in publishing, learning, research and professional development. Use this knowledge to develop new sales and marketing ideas and to contribute to the development of long-term Press strategy, including product development.
  • Teamwork – perform/manage all necessary aspects of the sales and marketing process while working closely, collaboratively and collegially with the editorial, production, customer service, technology, and finance departments. Maintain excellent relationships with other managers, as well as authors and series editors.

Required Qualifications:

  • A minimum of five years’ successful track record in a comparable leadership role in the publishing and information sector in US academic and professional markets.
  • Experience of a range of organization types, ideally spanning both some larger corporate and smaller independent settings.
  • Knowledge of the US Higher Education market, with a keen understanding of how published materials support teaching and learning, how adoption decisions are made, and how technology is changing the landscape.
  • Ability to work collaboratively with leadership and staff in all departments of a publishing operation, including editorial, production, technology, and finance.
  • Ability to travel as needed to professional conferences and to other campuses. Travel is anticipated to be about 20-25%.
  • An undergraduate degree in any field.
  • An understanding of and commitment to diversity and the importance of inclusion as demonstrated through a desire to apply and incorporate the differences, complexities, and opportunities that diversity brings to an organization.

Desired Qualifications:

  • Strategic awareness – good knowledge of company’s main markets (college adoption, academic and public library, and professional) and ability to evaluate new opportunities and threats.
  • Business judgment – ability to analyze data, solve problems, make timely and sound decisions.
  • Management and leadership – experience managing a successful team, able to communicate effectively and inspire others. Experience managing both sales and marketing operations strongly preferred.
  • Technical knowledge – good knowledge of marketing techniques, systems and metrics. Interest in new forms of digital scholarship and alternative (e.g., open access) business models.
  • International outlook – although the US will the focus for this position, experience of working in international markets, or of developing products and revenue outside North America, will be valued.
  • Collaborative approach – able to work effectively with Editorial and Production to achieve company goals and effect changes to keep abreast of a changing marketplace.
  • Qualification – advanced degree in the humanities or social sciences preferred.
Contact
Katie Wainwright or Jim Conley