Growth-oriented provider of a SaaS-based school information system platform is seeking a Senior Director, Client Services based in Raleigh, NC. The Sr. Director balances service strategy and delivery with a focus on team and performance that enable excellence in client service delivery. He/she will be responsible for upholding a client-centric mindset of surpassing expectations while overseeing cost effectiveness, productivity, and the development and improvement of all client service procedures. The role combines the need for a strategic and creative thinker with strong operational skills.
Client is looking for an individual who has a desire to lead marketing and sales for multiple imprints, lead a team, and make a big impact on the growth of an independent publisher. The Associate Publisher drives sales strategy and community-building in the book world, working to grow our revenue and expand the reach of our books and authors.
Client and our imprints publish fiction and nonfiction of high literary quality. We also have a growing writing education program with over 2000 alumni, and an award-winning online magazine, catapult.co.
This position reports to the Publisher and has responsibility for planning and implementing marketing strategies for our books, in collaboration with the publicity department and our other departments. Experience with community-building, events, and digital innovation is appreciated.
The Chief Executive Officer (CEO)/Publisher is responsible for developing and articulating the company’s vision, meeting the annual goals and objectives of the organization, and furthering the company’s mission.
Key responsibilities including meeting revenue and profitability goals, product decision making, strategic planning, defining company culture, empowering core management team members, and carrying out the mission of the organization as a Catholic publishing house and apostolate of the Congregation of Holy Cross. This position is located in Notre Dame, Indiana.
Areas of Responsibility:
Revenue and Profitability
Key Decision Making
Position Objective / General Purpose:
Lead the publishing operation to meet and/or exceed organizational and member needs. Plan, organize, direct, and review the activities of the Publishing department including content development, sales, marketing, and production (print and electronic) for periodicals, books, website, video, software, online, and other formats as may be needed. Prepare and submit annual business plan to Deputy Chief Executive Officer including program revenue and expense budgets; lead staff in its successful implementation. Set overall Client publishing direction in conjunction with volunteer leadership. Provide supervision, leadership, and development of staff. Participate on senior management team.
Work Experience (including computer skills):
Advanced computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required
We want you to grow, contribute, and have fun here! We know the biggest investment we can make is in our employees, so we provide:
Duties and Responsibilities
Job Requirements/Skills and Experience